Telecom Circle IT Coordinator

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Telecom Circle IT Coordinator – Roles Responsibilities

A Telecom Circle IT Coordinator is responsible for managing and coordinating IT infrastructure, telecom operations support, field coordination, vendor management, and service delivery activities across a telecom circle/region. The role acts as a bridge between business users, field teams, network teams, vendors, and central IT operations.

Key Roles Responsibilities

• IT Infrastructure Support
• Coordinate day-to-day IT and telecom operations across the assigned circle.
• Ensure uptime and availability of systems, networks, telecom links, and end-user devices.
• Monitor LAN/WAN connectivity, VPN, routers, switches, and telecom circuits.
• Support installation, configuration, and maintenance of IT hardware/software.
• Coordinate troubleshooting for network outages and telecom issues.
• Incident Service Management
• Act as SPOC (Single Point of Contact) for IT-related incidents.
• Track incidents, escalations, and service requests as per SLA.
• Coordinate with NOC, Service Desk, and field engineers for issue resolution.
• Ensure timely closure of tickets and provide regular status updates.
• Maintain incident and problem management reports.
• Vendor Asset Management
• Coordinate with telecom operators, ISPs, OEMs, and support vendors.
• Track AMCs, licenses, warranty, and telecom billing activities.
• Maintain inventory of telecom assets, SIMs, devices, routers, and IT equipment.
• Ensure proper asset tagging and documentation.
• Validate vendor performance against SLA commitments.
• Field Operations Coordination
• Coordinate field engineers for installation, maintenance, and fault rectification.
• Ensure preventive maintenance activities are completed on time.
• Support rollout activities for new sites, branches, or telecom infrastructure.
• Monitor field activity progress and escalate delays or risks.
• Maintain coordination between central IT teams and field operations.
• User Support Communication
• Provide technical assistance to circle users and business stakeholders.
• Conduct user training and awareness for IT systems and security practices.
• Communicate planned outages, maintenance activities, and service updates.
• Coordinate onboarding/offboarding IT activities for employees.
• Compliance Reporting
• Ensure compliance with IT security policies and telecom standards.
• Prepare daily/weekly/monthly MIS reports for incidents, uptime, assets, and escalations.
• Maintain documentation for audits, configurations, and operational procedures.
• Support governance reviews and management reporting.
  
  

Required Skills

• Knowledge of Telecom Operations, LAN/WAN, MPLS, VPN, and Network Monitoring
• ITIL / Incident Management understanding
• Vendor Coordination SLA Management
• Ticketing Tools (ServiceNow, Remedy, etc.)
• Asset Management Reporting
• Communication and stakeholder management
• Troubleshooting and analytical skills
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.