TeleCollection Executive

Job Description:

Responsibilities:

• Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
• Customer Interaction: Professionally negotiate repayment terms, understanding customers financial situations.
• Payment Follow-Up: Ensure timely repayments and maintain accurate records.
• Collections Targets: Meet individual collection goals set by the team lead or manager.
• Customer Assistance: Resolve payment-related queries or concerns.
• Compliance: Follow legal and ethical guidelines in collections.
• Customer Data Management: Keep customer records updated in the collection system.
• Reporting: Update the team lead or manager on collection activities.
• Team Collaboration: Work with cross-functional teams to improve strategies.
• Quality Assurance: Ensure data accuracy and policy compliance.

Benefits :

Monthly incentives

• 6 Days Working (Sunday off)
• Shift timings: Rotational
• 9AM-6PM IST
• 11AM- 8 PM IST