Telecalling & Sales Executive

About Us

Fairy Frills is a D2C fashion brand for kids, offering trendy and comfortable clothing for children. We're growing fast and looking for a Telecalling & Sales Executive to drive lead conversion, handle customer queries over calls and messages, and build lasting relationships with our customers. This role is best suited to someone with a background in telecalling, sales, or fashion/D2C/e-commerce — not a generic CRM/back-office support role.

What You'll Do

• Reach out to potential customers through calls, messages, and social media
• Generate new leads and follow up consistently until conversion
• Follow up on leads coming in from our website, Instagram, and other marketing campaigns
• Handle customer queries about products, sizes, pricing, and orders — with a friendly, patient approach
• Build relationships with customers to encourage repeat purchases
• Maintain organized records of leads, queries, and orders
• Share customer feedback with the team to help us improve products and service
  
  

What We're Looking For

• Freshers welcome — 1+ years of experience in sales, telecalling, or customer handling is a plus but not mandatory (fashion/retail experience is an added bonus)
• Strong spoken and written communication skills
• Comfortable working with sales and lead targets, with a results-driven mindset
• Friendly, patient, and solution-oriented approach to customer interactions
• Basic comfort with CRM tools, spreadsheets, or lead-tracking systems (training provided)
  
  

What You'll Get

• AI Exposure: Hands-on experience using AI tools for lead management and customer communication
• Growth Path: Clear progression into senior sales/CRM roles as the brand scales
• A supportive, fast-paced team environment in a growing D2C brand