Telecalling Executive

About Aatm Nirbhar

Aatm Nirbhar is a social enterprise committed to improving mobility and livelihood opportunities for women across India. Since 2017, the organisation has empowered over 25,000 women to become financially independent through sustainable employment initiatives.

About the Role

We are looking for a proactive and customer-focused Telecaller to support our training and mobility programmes. The role involves connecting with potential customers through outbound calls, converting leads into course enrolments, coordinating training activities, tracking payments, and ensuring a smooth customer experience throughout the training journey.

The ideal candidate should have strong communication and follow-up skills, a customer-oriented approach, and the ability to coordinate effectively with trainers and internal teams.

Key Responsibilities

• Lead Generation & Enrolment: Connect with potential leads through outbound calls, explain course offerings, counsel prospective customers, and convert leads into course enrolments.
• Customer Coordination: Serve as the primary point of contact for customers and assist them throughout their training journey.
• Attendance & Record Management: Maintain accurate daily records of customer attendance, enrolments, and payment updates in the system.
• Payment Follow-ups: Follow up with customers on pending payments, track outstanding dues, and ensure timely collections.
• Trainer Allocation: Assign suitable trainers to customers based on their training requirements and monitor their progress throughout the programme.
• Customer Feedback: Collect and document customer feedback to identify areas for improvement and enhance service quality.
• Internal Coordination: Work closely with trainers and internal teams to ensure training schedules, customer requirements, and daily operations run smoothly.
• Field Support: Occasionally visit training centres to support and oversee on-ground activities.
• Trainer Recruitment: Identify, connect with, and recruit qualified scooty trainers to meet the growing training requirements.
• Trainer Payouts & Expenses: Coordinate trainer payouts and maintain accurate records of operational expenses.
• Invoice & Documentation Management: Share payment invoices with customers and ensure all training-related information and records are updated.

Requirements

• Good verbal communication and interpersonal skills, with the ability to engage and convince potential customers over the phone.
• Strong follow-up, persuasion, and customer-handling skills.
• Ability to manage outbound calls, customer enquiries, payment follow-ups, and enrolment targets.
• Good organisational skills with attention to detail in maintaining records and documentation.
• Basic proficiency in MS Excel, Google Sheets, and computer-based record-keeping systems.
• Ability to coordinate with trainers, customers, and internal teams effectively.
• Willingness to occasionally travel to training centres for operational support.
• Ability to work in a fast-paced environment and manage multiple responsibilities.

Why Join Aatm Nirbhar?

• Be part of a mission-driven organisation creating meaningful social impact.
• Contribute to initiatives that empower women through skill development and sustainable livelihood opportunities.
• Work closely with a collaborative team focused on improving training and employment outcomes.
• Gain hands-on experience in customer engagement, operations, and programme coordination.