Telecalling Executive

Job Summary

We are looking for confident and customer-oriented Telecalling Executives to connect with prospective customers, generate leads, and schedule appointments for Mortgage Agents. The ideal candidate should have excellent English communication skills, a professional telephone manner, and the ability to engage potential customers and achieve calling targets.

Key Responsibilities

• Make outbound calls to prospective customers and leads.
• Generate, qualify, and maintain leads through telecalling.
• Understand customers basic mortgage and financing requirements.
• Explain Mortgage Assurance services clearly and professionally.
• Schedule appointments for Mortgage Agents.
• Follow up with prospective customers through calls and messages.
• Handle basic customer queries and objections effectively.
• Maintain accurate lead and customer information in the CRM.
• Achieve daily, weekly, and monthly calling, lead generation, and appointment targets.
• Coordinate with the sales and mortgage teams to support lead follow-up and conversion.
• Maintain professional communication with all prospective clients.
• Track and report daily outbound calls, qualified leads, appointments, follow-ups, conversions, and target achievement.

Desired Candidate Profile

• 0 – 2 years of experience in telecalling, telesales, customer service, or lead generation.
• Freshers with excellent communication skills are welcome to apply.
• Graduate qualification preferred.
• Excellent English communication and interpersonal skills.
• Confident, professional, and courteous telephone etiquette.
• Comfortable making outbound calls and interacting with new customers.
• Strong persuasion, sales, follow-up, and objection-handling skills.
• Basic knowledge of MS Office, CRM tools, and internet applications.
• Ability to work with targets and maintain accurate records.
• Positive attitude, willingness to learn, and a customer-focused approach.
• Experience in banking, mortgages, insurance, or financial services will be an advantage.