Telecalling Executive

Job Role - Telecaller
A Telecaller is responsible for communicating with customers or potential customers over the phone to promote products/services, generate leads, provide information, and handle customer queries.
Key Responsibilities

• Make outbound calls to prospective or existing customers.
• Receive and handle inbound calls and customer inquiries.
• Explain products, services, offers, or company policies clearly.
• Generate and follow up on sales leads.
• Maintain records of calls, customer details, and follow-ups.
• Achieve assigned call, lead, or sales targets.
• Handle customer objections and resolve basic concerns professionally.
• Schedule appointments or arrange callbacks when required.
• Coordinate with the sales/customer-service team.
• Prepare daily or weekly call reports.

Required Skills

• Good communication and convincing skills
• Clear pronunciation and a polite telephone manner
• Basic computer knowledge
• Customer-service orientation
• Ability to handle rejection and pressure
• Good follow-up and time-management skills
• Knowledge of Hindi/Bengali/English or other relevant languages can be an advantage.

Typical Job Profile
Job Title: Telecaller / Telecalling Executive
Department: Sales / Customer Service
Work: Primarily phone-based communication
Experience: 1YEAR-2YEAR
ANNUAL SALARY- 1.25-2.5 LACS