Telecalling Executive

Role Overview

We are looking for a confident and enthusiastic Telecaller to connect with prospective customers, understand their requirements, generate site visit opportunities, and maintain regular follow-ups with leads.

Key Responsibilities

• Call prospective customers from provided leads and introduce the project professionally.
• Understand the customer's name, location, property requirement, preferred configuration and budget.
• Explain the project, location and key offerings clearly without making misleading commitments.
• Qualify leads based on customer requirements and interest level.
• Focus on converting genuine leads into site visits.
• Schedule and coordinate site visits with interested customers.
• Follow up with leads through calls and WhatsApp as required.
• Maintain accurate and updated customer information in the CRM.
• Record call outcomes, customer requirements and follow-up dates.
• Coordinate with the sales team and provide relevant lead information.
• Ensure timely follow-ups on all active and interested leads.
• Maintain a professional and customer-friendly approach throughout the interaction.
• Achieve assigned calling, follow-up and site visit targets.

Customer Interaction Guidelines

• Do not discuss or negotiate pricing beyond the information approved by the company.
• First understand the customer's requirement before giving project details.
• Try to generate a site visit wherever the customer shows genuine interest.
• Be polite, patient and professional during every call.
• Never provide false information or make unauthorized commitments.

Required Skills

• Excellent verbal communication skills.
• Good Hindi and English communication.
• Confident and persuasive personality.
• Strong follow-up and relationship-building skills.
• Basic knowledge of MS Office/CRM tools.
• Ability to handle customer queries and objections professionally.
• Target-oriented and self-motivated approach.

Preferred Candidate

• Prior experience in real estate telecalling, sales or customer handling will be an advantage.
• Freshers with strong communication and a positive attitude are welcome.

Key Performance Indicators

• Number of quality calls made.
• Qualified leads generated.
• Follow-up completion.
• Site visits scheduled.
• Lead-to-site-visit conversion.
• CRM accuracy and timely updates.
• Achievement of assigned targets.