Telecalling Executive

Role & responsibilities

• Make outbound calls to prospective or existing customers.
• Receive inbound calls and respond to customer inquiries.
• Explain products, services, or offers clearly and professionally.
• Generate and qualify sales leads.
• Convince potential customers to purchase products or schedule appointments.
• Maintain accurate records of customer interactions in the CRM or database.
• Follow up with customers regarding previous conversations or pending issues.
• Handle customer complaints and provide appropriate solutions or escalate when necessary.
• Achieve daily, weekly, and monthly calling and sales targets.
• Build and maintain positive relationships with customers.
• Update customer information and call outcomes regularly.
• Follow company policies, scripts, and communication standards.
• Coordinate with the sales and support teams to ensure customer satisfaction.
• Stay updated on product knowledge and company offerings.

Preferred candidate profile

• Any graduate or undergraduate with good communication skills.
• Freshers are welcome; prior telecalling or sales experience is an added advantage.
• Good verbal communication in Tamil and English.
• Telugu/Hindi speaking candidates will be an added advantage.
• Confident, friendly, and positive attitude.
• Good convincing and negotiation skills.
• Willingness to make outbound calls and follow up with customers.
• Ability to achieve daily and monthly targets.
• Basic knowledge of MS Office, WhatsApp, and CRM tools.
• Strong customer-handling and interpersonal skills.
• Should be self-motivated, punctual, and willing to learn.
• Candidates with real estate sales/telecalling experience will be preferred.