Telecaller

Company Description Kun Hyundai Chennai is part of one of the largest Hyundai dealer groups, with showrooms and workshops across Tamil Nadu, Andhra Pradesh, and the territory of Pondicherry. Established in 1998, the management brings over 18 years of experience in the automobile industry. The dealership focuses on providing customers with a pleasant and reliable experience when purchasing and driving their Hyundai vehicles. Team members work in a customer-centric environment where service quality and long-term relationships are priorities.
Role Description This is a full-time, on-site Telecaller role based in Ambattur. The Telecaller will handle inbound and outbound calls to support sales, service, and customer follow-ups for Kun Hyundai Chennai. Daily responsibilities include contacting potential and existing customers, explaining Hyundai vehicle features and offers, scheduling showroom visits and test drives, and coordinating with sales and service teams. The role also involves updating call records in the system, collecting customer feedback, resolving basic queries, and escalating issues when required. The Telecaller is expected to maintain professional communication, meet call and conversion targets, and support overall customer satisfaction and retention.
Qualifications

• Strong verbal communication and active listening skills in English and local languages (e.g., Tamil); clear and polite telephone etiquette.
• Customer service and relationship-building skills, with the ability to handle queries, objections, and basic concerns professionally.
• Basic sales and persuasion skills, including the ability to explain product features, promotions, and value propositions over the phone.
• Data entry and documentation skills, with familiarity in using CRM or call management tools to update and track customer interactions.
• Time management and organizational skills to handle call volumes, follow-ups, and daily reporting efficiently.
• Prior experience in telecalling, customer support, or sales (preferably in the automobile or retail sector) is an advantage.
• Minimum educational qualification: Higher Secondary (12th standard) or equivalent; a graduate degree is an added plus.
• Ability to work on-site in Ambattur, including flexibility for showroom working hours, weekends, and peak business days.