Telecaller

Job Description Telecaller

Location: Bangalore
Experience: 2+ Years
Department: Sales / Customer Engagement
Employment Type: Full-Time

About the Role

We are looking for a confident and customer-focused Telecaller to join our team in Bangalore. The ideal candidate will have relevant experience in tele calling, customer engagement, inside sales, or lead management, with strong communication and follow-up skills.

The role involves engaging with customers, handling inbound and outbound leads, understanding customer requirements, maintaining regular follow-ups, and ensuring a smooth customer journey.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Engage with customers to understand their requirements and provide relevant information.
• Follow up with leads through calls and other communication channels to drive conversions and customer engagement.
• Maintain consistent and timely follow-up discipline on assigned leads.
• Update lead status, dispositions, and customer interactions accurately in the CRM/system.
• Handle customer queries and provide appropriate assistance or escalate issues when required.
• Build and maintain positive customer relationships through effective communication.
• Coordinate with the relevant internal teams to ensure timely resolution of customer requirements.
• Maintain accurate records of calls, follow-ups, customer interactions, and lead status.
• Achieve assigned calling, follow-up, and lead conversion targets.
• Ensure a professional and positive customer experience at every interaction.

Candidate Requirements

• Minimum 2 years of relevant experience in tele calling, customer engagement, inside sales, lead management, or a similar role.
• Fluency in English, Hindi, Kannada, and Tamil is mandatory.
• Excellent verbal communication and interpersonal skills.
• Strong active listening and customer-handling abilities.
• Confident and professional telephone etiquette.
• Experience handling both inbound and outbound leads.
• Good follow-up and lead-tracking discipline.
• Ability to understand customer requirements and guide them towards the next stage of the customer journey.
• Basic computer skills and familiarity with CRM/lead management systems.
• Target-oriented, proactive, and customer-focused approach.
• Candidates based in Bangalore will be preferred.

Key Skills

Telecalling | Customer Engagement | Inside Sales | Lead Management | Inbound & Outbound Calling | Follow-ups | Customer Handling | CRM | Lead Conversion | Communication Skills

What We’re Looking For

A proactive and articulate professional who can confidently engage with customers across multiple languages, manage leads effectively, maintain strong follow-up discipline, and contribute to a positive customer experience and business growth.