Telecaller

Company Description Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centres (CIC), with a strong focus on the BFSI sector in India. Established in 2011, the organization has built a niche by delivering high-quality, cost-efficient customer service aligned with client philosophies and culture. Its service offerings are powered by advanced digital tools, including artificial intelligence, speech analytics, and robotics. Silaris emphasizes service excellence and customer delight, providing a dynamic environment for individuals interested in customer engagement and digital transformation.
Role Description The Telecaller role at Silaris Informations India Pvt Ltd is a full-time, on-site position based in New Delhi. The Telecaller will handle outbound and inbound calls to support customer queries, provide information about products and services, and resolve basic issues in a professional manner. Responsibilities include following call scripts and compliance guidelines, updating customer records accurately, and maintaining call logs in the internal systems. The role also involves meeting daily and weekly call targets, escalating complex concerns to senior team members, and collaborating with the team to improve customer interaction quality. Telecallers are expected to maintain punctuality, adhere to shift schedules, and demonstrate a strong customer service mindset.
Qualifications

• Candidates should possess strong verbal communication skills in English and Hindi, with clear diction and active listening abilities.
• Candidates should possess customer service and relationship-building skills, including patience, empathy, and problem-solving capabilities.
• Candidates should possess basic computer proficiency, including data entry skills and familiarity with CRM or call center software.
• Candidates should possess time management and organizational skills to handle call volumes and maintain accurate records.
• Candidates should possess the ability to work in a target-driven environment, with resilience and a positive attitude toward feedback.
• Prior experience in telecalling, BPO, or customer support, especially in the BFSI domain, is an advantage but not mandatory.
• A minimum of a high school diploma or equivalent is required; a graduate degree in any discipline is preferred.