Telecaller

About the Role

We are looking for a confident, energetic, and customer-focused Telecaller to manage and nurture incoming and existing leads. The ideal candidate will be responsible for connecting with prospective clients, understanding their requirements, conducting regular follow-ups, and qualifying/maturing leads before handing them over to the sales team for closure.

Key Responsibilities

• Make outbound calls to assigned leads and connect with prospective clients.
• Understand client requirements, preferences, budget, and property interests.
• Nurture and mature leads through timely and effective follow-ups.
• Maintain regular communication with prospects until they are ready to interact with the sales team.
• Qualify interested clients and hand over matured leads to the sales team for further discussions and closure.
• Schedule and coordinate site visits between clients and the sales team.
• Follow up with clients regarding scheduled site visits and ensure maximum attendance.
• Maintain accurate and up-to-date client information, call records, follow-up dates, and lead status in the CRM.
• Track every interaction and ensure no potential lead is missed.
• Work closely with the sales team to ensure a smooth handover of qualified leads.
• Meet daily, weekly, and monthly calling, follow-up, lead conversion, and site visit targets.
• Build a positive relationship with prospective clients and represent the company professionally.

Requirements

• Excellent communication and interpersonal skills.
• Strong follow-up and convincing abilities.
• Ability to handle objections and maintain client engagement.
• Basic knowledge of CRM systems and lead management will be an added advantage.
• Highly organized with good attention to detail.
• Comfortable working in a target-driven environment.
• Experience in telecalling, customer service, real estate, or lead generation is preferred; freshers with excellent communication skills are also welcome to apply.