Telecaller

Company Description The educational institute is a growing organization focused on providing quality education and support services to learners across various age groups and academic levels. Located in Faridabad, the institute aims to create an inclusive and supportive learning environment that encourages academic excellence and personal development. The team is committed to building strong relationships with students and families through transparent communication and reliable guidance. Joining the institute offers the opportunity to contribute to student success while developing professional skills in a collaborative setting.
Role Description This is a full-time, on-site Telecaller role based in Faridabad. The Telecaller will handle inbound and outbound calls to provide information about courses, admission procedures, fees, and other services offered by the institute. Daily responsibilities include responding to inquiries from prospective students and parents, maintaining call logs and student databases, and following up on leads to support admissions and enrollment. The Telecaller will also coordinate with the admissions and academic teams to ensure accurate information is shared, schedule counseling or campus visits, and provide courteous, professional support to all callers. The role requires consistent adherence to call scripts and processes while meeting individual and team targets for call volume and conversions.
Qualifications

• Strong verbal communication skills in English and local languages, with a clear and confident telephone manner.
• Ability to listen actively, understand caller needs, and provide accurate, helpful information.
• Basic computer literacy, including experience with MS Office and data entry into CRM or spreadsheet tools.
• Organizational and time-management skills to handle high call volumes and follow up with leads effectively.
• Customer service orientation, with a patient, courteous, and professional approach to interacting with students and families.
• Ability to work on-site in Faridabad, collaborate with team members, and adapt to structured processes and targets.
• Prior experience in telecalling, customer support, or admissions counseling in an educational or service organization is an advantage.
• Minimum educational qualification: High school diploma; a bachelor's degree or equivalent in any field is preferred.