Telecaller

Company Description Motion Education Pvt Ltd began in 2007 in Kota with a small classroom and a strong commitment to serious, student-focused preparation. It has grown into more than 90 centers across India, supporting over one million families preparing for JEE Main, JEE Advanced, NEET-UG, NTSE, and Olympiads. The organization is known for its integrated 2x Learning Ecosystem, which combines teaching, doubt-clearing, testing, and mentorship in a coordinated way around each student's needs. Motion Education emphasizes perseverance and individualized support, valuing every learner's journey as a central story. The founder, Nitin Vijay, continues to teach, reinforcing a culture that prioritizes trust, quality education, and long-term relationships with students and families.
Role Description This is a full-time, on-site Telecaller role based at the Motion Education center in Haveli. The Telecaller will handle outbound and inbound calls to prospective and existing students and families, providing information about courses, admissions, schedules, and fee structures. The role involves maintaining call records, updating student databases, and following up on inquiries to support admissions and enrollment targets. The Telecaller will address basic queries, guide callers to appropriate departments when needed, and share accurate, timely information aligned with institutional policies. The position also includes coordinating with the counseling and front-office teams to ensure a positive experience for all callers and visitors.
Qualifications

• Strong verbal communication skills in English and local languages, with clear and polite telephone etiquette.
• Ability to listen actively, address queries patiently, and build rapport with students and parents.
• Basic computer literacy, including experience with spreadsheets, CRM tools, or call-logging systems.
• Organizational and time-management skills to handle high call volumes and follow up systematically.
• Prior experience in telecalling, customer service, or education counseling is an advantage.
• Comfort working in a target-driven environment while maintaining quality and professionalism.
• Minimum qualification: Higher Secondary (10+2); a graduate degree is preferred.
• Willingness to work on-site in Haveli and collaborate closely with local center staff.