Telecaller – Sales Appointment Coordinator

Job Description:

We are hiring a Telecaller to connect with potential and existing clients via phone and schedule sales appointments for our field team. This position plays a crucial role in lead conversion.

Key Responsibilities:

• Database Calling: Make daily calls to old clients, channel partners, and leads received from online platforms or exhibitions to reconnect and gauge current interest.

• Appointment Scheduling: Secure appointments for the sales team by coordinating between customer availability and sales team calendars confirm meetings via phone and email/SMS/and WhatsApp.

• Lead Tracking: Update and maintain call logs, notes, and statuses for each lead in the CRM or lead tracking sheet, and follow up as per schedule.

• Feedback & Reporting: Share regular updates on the number of calls made, leads warmed, appointments booked, and rejected contacts with the management.

• Customer Interaction: Address basic queries or concerns, qualify leads by understanding their requirements, and escalate high-potential leads to the relevant sales executive.

Qualifications & Skills:

• Excellent Gujarati/Hindi speaking skills.
• Basic computer skills and telephone etiquette.