Telecaller - pre sales

Pre-Sales Executive – Interior & Construction

Job Summary

We are looking for an energetic and customer-focused Pre-Sales Executive to handle incoming leads for our interior design and construction projects. The person will be responsible for understanding customer requirements, qualifying leads, scheduling site visits/meetings, and ensuring a smooth handover to the Sales/Design team.

Key Responsibilities

• Call and connect with leads received through Google, Instagram, Facebook, referrals, website, and other channels.
• Understand the customer's property type, location, scope of work, budget, timeline, and requirements.
• Qualify leads based on project potential and readiness.
• Explain the company's interior design, turnkey, and construction services.
• Share basic information about the process, estimated timelines, and next steps.
• Schedule site visits, design consultations, and client meetings.
• Follow up regularly with interested and pending leads.
• Maintain accurate lead details and follow-up status in CRM/Excel.
• Coordinate with the Sales, Design, and Project teams for smooth lead handover.
• Ensure no genuine enquiry is missed or left without follow-up.
• Reconnect with old/unconverted leads and generate opportunities.
• Maintain daily calling and follow-up reports.
• Work towards monthly targets for qualified leads, site visits, and conversions.

What we're looking for

• 1–3 years of experience in interior design, construction, real estate, home improvement, or a similar customer-facing industry.
• Excellent communication skills in English + Kannada/Hindi; other languages are an advantage.
• Confident and professional telephone communication.
• Ability to understand customer requirements and ask the right questions.
• Good follow-up and negotiation skills.
• Comfortable working with targets.
• Basic knowledge of interiors/construction is preferred.
• CRM/Excel knowledge is an added advantage.

Key Performance Indicators

• Number of calls/connects
• Qualified leads
• Site visits booked
• Consultation appointments
• Follow-up completion
• Lead-to-site-visit conversion
• Lead-to-sales conversion

Important: This role is not just a telecalling position. The person should be able to understand the customer's requirement, qualify the opportunity, build initial trust, and move the lead to the next stage of the sales process.