Telecaller Intern

Company Description QA Solvers Inc. is a global B2B outsourcing company specializing in a wide range of services, including data annotation and QA, recruitment consulting and training, translation, digital marketing, content creation, editorial and prepress, and customer support. Since its inception in 2020, the company has grown to over 50 full-time specialists across India, the US, and Africa, serving more than 100 clients worldwide. QA Solvers partners with diverse organizations such as ed-tech companies, universities, AI firms, data aggregators, schools, small and medium businesses, nonprofits, and banks. Its service portfolio spans LLM/AI training, digital marketing, multilingual localization, voice and email support, data management, web accessibility, virtual assistant services, back-office operations, and website and app development. Focused on punctuality, quality, and process optimization, QA Solvers aims to empower both startups and established businesses to scale efficiently and improve productivity.
Role Description The Telecaller Intern role is a full-time, remote position responsible for conducting outbound and inbound calls to prospective and existing clients, following scripts and guidelines to present company services clearly and professionally. This role involves collecting and updating customer information, responding to basic inquiries, and scheduling follow-ups or appointments for senior sales or account management team members. The Telecaller Intern will document call outcomes, maintain accurate records in CRM or tracking tools, and share regular updates with supervisors. Additional tasks may include supporting email outreach, assisting with lead generation activities, and collaborating with cross-functional teams to improve call quality and conversion rates.
Qualifications

• Candidates should possess strong verbal communication and active listening skills, with a clear and professional telephone manner.
• Candidates should possess basic customer service and relationship-building skills, including empathy, patience, and a solution-oriented mindset.
• Candidates should possess foundational sales and persuasion skills, such as the ability to handle objections, follow scripts, and encourage further engagement.
• Candidates should possess data entry and documentation skills, with attention to detail when recording call outcomes and updating client information.
• Candidates should possess time management and organizational skills to manage call volumes, follow-up schedules, and daily targets effectively.
• Candidates should possess digital literacy skills, including familiarity with communication tools, CRM systems, or spreadsheets.
• Relevant qualifications such as a high school diploma or current enrollment in a college or university program are preferred.
• Prior internship or experience in telecalling, customer support, or sales is an advantage but not mandatory.
• Ability to work independently in a remote setup, maintain confidentiality of client information, and collaborate with global teams is essential.