Telecaller Custom Furniture & Interiors

Role & Responsibilities

• Handle incoming enquiries and follow up with leads from Website, Meta/Facebook/Instagram, Google Ads, WhatsApp, referrals and walk-ins.
• Understand customer requirements for custom furniture, interior design, kitchens, wardrobes and home dcor.
• Explain products, services, customization options and the design process clearly.
• Qualify leads based on requirement, location, budget, timeline and purchase intent.
• Convert genuine enquiries into showroom visits and design consultation appointments.
• Schedule appointments for sales/design teams and ensure timely follow-ups.
• Follow up with customers after quotations, proposals, showroom visits and consultations.
• Reconnect with old, inactive and missed-call leads to generate new opportunities.
• Maintain professional communication through phone calls and WhatsApp.
• Update lead details, call status, follow-up dates and requirements accurately in the CRM/lead tracker.
• Coordinate with sales and design teams regarding customer requirements and appointments.
• Maintain daily call and lead records and work towards monthly targets for lead connections, qualified leads, showroom visits and appointments.
• Ensure genuine enquiries are followed up promptly and no lead is missed.

Preferred Candidate Profile

• 1 - 3 years of experience in telecalling, inside sales, lead generation or customer handling preferred.
• Strong verbal communication skills in English and Kannada; Hindi is an advantage.
• Confident, professional telephone etiquette with strong listening and customer-handling skills.
• Ability to identify serious prospects and understand customer requirements.
• Strong follow-up, coordination and relationship-building skills.
• Target-oriented and comfortable working with sales KPIs.
• Comfortable using WhatsApp, Excel/Google Sheets and CRM software.
• Basic knowledge or interest in custom furniture, interiors, kitchens, wardrobes and home dcor preferred.
• Candidates with experience in Interior Design, Furniture, Modular Kitchens, Wardrobes, Home Dcor, Real Estate, Architecture, Luxury Retail or Home Improvement will be preferred.
• Should be persuasive without being pushy, disciplined with follow-ups and focused on converting enquiries into appointments.

Perks and Benefits

• Opportunity to work with a growing custom furniture and interior design brand.
• Exposure to premium bespoke furniture, home dcor, kitchens, wardrobes and interior solutions.
• Direct interaction with customers and sales/design teams.
• Opportunity to develop skills in lead generation, customer handling and consultative sales.
• Performance-driven role with measurable growth opportunities.