Telecaller Agent

Role & responsibilities :

• Make outbound calls to prospective customers from provided data.
• Handle inbound calls and respond to customer inquiries.
• Explain products/services and generate interest.
• Convert leads into sales or appointments.
• Maintain and update customer databases/CRM.
• Follow up with customers for conversions and feedback.
• Address customer concerns and provide appropriate solutions.
• Coordinate with the sales team for closures.
• Maintain call records and daily reports.