TeleCaller (Agency Rolls)

Role & responsibilities

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to support customer engagement activities for our Tanishq store. The role involves contacting existing and prospective customers, promoting store offers, inviting customers for events, following up on inquiries, and building long-term customer relationships that contribute to store sales and customer satisfaction.

Key Responsibilities

• Make outbound calls to existing and prospective customers.
• Inform customers about new jewellery collections, promotions, festive offers, and store events.
• Follow up on customer inquiries, appointments, and product requests.
• Invite customers for exhibitions, launches, loyalty programs, and special campaigns.
• Maintain and update customer databases and call records.
• Generate customer visits through effective telecalling and relationship-building.
• Handle customer queries professionally and provide accurate information.
• Coordinate with store sales teams for customer appointments and follow-ups.
• Achieve daily, weekly, and monthly calling targets.
• Collect customer feedback and share insights with the store management team.
• Ensure a positive customer experience while representing the Tanishq brand.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Customer appointments generated.
• Customer footfall generated through calling activities.
• Conversion of appointments into sales.
• Customer satisfaction and feedback scores.
• Accuracy of customer database management.

Preferred candidate profile

Energetic, and customer-centric individual who enjoys interacting with customers, building relationships, and contributing to sales growth through effective communication and follow-up activities.