Telecaller After Sales

We are hiring a Tele callers for our Customer Experience team at Stanza Living. The role involves managing resident queries post-onboarding, driving renewals, and ensuring high satisfaction scores through timely resolution and follow-up.

Key Responsibilities:

• Make outbound calls to existing residents for stay feedback and check-ins
• Handle inbound queries on billing, maintenance, and services
• Resolve resident complaints and escalate unresolved issues to concerned teams
• Drive lease renewals through proactive follow-ups
• Maintain accurate records in CRM after every call
• Coordinate with operations teams to close issues within TAT
• Meet daily/weekly call and resolution targets.