Telecaller / Academic Counsellor

Company Name ( Client )_ Coacheasily

Job Description: Telecaller / Academic Counsellor (Coaching Industry)

Position: Telecaller / Academic Counsellor

Experience: 2 - 4 Years
Location: Remote / Work From Home
Employment Type: Full-Time

About the Role

We are seeking a dynamic and results-driven Telecaller / Academic Counsellor to join our growing coaching and training business. The ideal candidate will be responsible for engaging with prospective learners, understanding their requirements, counselling them on suitable coaching programs, and converting inquiries into enrolments.

This role is ideal for professionals who have prior experience in tele calling, sales, or counselling within the education, coaching, training, or EdTech sector.

Key Responsibilities

• Make outbound calls to leads generated through various marketing channels.
• Handle inbound inquiries from prospective students and professionals.
• Understand learner needs and recommend appropriate coaching or training programs.
• Explain course features, benefits, schedules, fees, and learning outcomes.
• Follow up regularly with prospective candidates to drive enrollments.
• Maintain accurate records of interactions and lead status in CRM systems.
• Achieve highest Show up rate in daily webinars.
• Post webinar connect with clients & share qualified leads list with sales team
• Build strong relationships with prospects and provide excellent customer service.
• Coordinate with internal teams regarding admissions, onboarding, and student support with Sales Team
• Stay updated on all programs, offerings, and closely work with Sales Team & Community Manager

Required Skills

• Excellent verbal communication skills in English and Hindi.
• Strong telecalling and customer engagement skills.
• Sales and persuasion abilities with a consultative approach.
• Active listening and objection-handling skills.
• Ability to build rapport and trust with prospective learners & Probe
• Basic knowledge of CRM tools and MS Office/Google Workspace.
• Strong follow-up and relationship management skills.
• Target-oriented and self-motivated mindset.

Educational Qualification

• Bachelor's degree/ Diploma in any discipline.
• Desired qualifications in Business Administration, Marketing, Education, or related fields will be preferred not mandatory

Experience Required

• 13 years of experience in Telecalling, Academic Counseling, Inside Sales, or Customer Support.
• Prior experience in the Coaching, Training, Education, or EdTech industry will be an added advantage.

Work Requirements

• Laptop/Desktop with a stable internet connection (for remote roles).
• Quiet workspace suitable for professional calling activities.
• Ability to handle a high volume of calls and follow-ups efficiently.
• Phone will be provided from the company after you complete 3 months in the system , meanwhile you can use your phone . Sim card recharge will be as per actuals .
• Company Phone provided for which cost will be recovered gradually
• Candidate will be kept on Trail for a week

What We Offer

• Opportunity to work with a fast-growing coaching and training organization.
• Professional growth and learning opportunities.
• Performance-based incentives post Probation Completion
• Exposure to learner counselling, admissions, and educational sales.
• Collaborative and growth-oriented work environment.

Preferred Candidate Profile

• Confident and energetic communicator.
• Passionate about helping learners achieve their goals.
• Comfortable working with targets and performance metrics.
• Strong customer-centric approach and positive attitude.

If you have 2–4 years of tele calling experience and enjoy guiding learners toward the right educational opportunities, we would love to hear from you.