Telecaller - 5 Days Working-Kurla

About the Company
The Retail Jeweller Magazine is Indias leading B2B jewellery media platform, connecting the jewellery industry through publications, conferences, awards, and networking events. Known as Indias favourite business magazine and tabloid for jeweller retailers, it is read across 603 cities and towns of India. The company also organizes the Retail Jeweller India Awards - India s most prestigious and elite event for jeweller retailers.

Job Title: Telecaller

Location: Mumbai - Kurla - Phoenix Paragon Plaza
Working Days: 5 days a week
Work Mode: Work from Office - General Shift

Role Purpose:
We re seeking a Telecaller with strong English communication skills to manage inbound and outbound calls, follow up with clients, and support daily calling operations.

Key Responsibilities:

• Handle inbound and outbound calls to prospective and existing and New clients.
• Proactively follow up with clients to build and maintain strong relationships.
• Resolve customer queries, complaints, and requests promptly and professionally.
• Coordinate with internal teams (sales, operations, events) to escalate and resolve issues efficiently.
• Maintain accurate client records, call logs, and follow-up details in MS Excel.
• Generate basic MIS reports, including call metrics and conversion summaries.
• Ensure timely follow-ups and contribute to delivering a consistently positive customer experience.

Eligibility & Requirements:

• Graduate in any discipline (Commerce/B.com/Bachelors Degree).
• Minimum 1.5 year of experience in inbound and/or outbound telecalling roles.
• Fluent spoken and written English; Hindi and Marathi proficiency is a strong advantage.
• Familiarity with MS Excel - basic formulas, data entry, and report formatting.
• Strong interpersonal and active listening skills, with a clear focus on client needs.
• Self-motivated, detail-oriented, and able to meet targets in a fast-paced setting.

Candidate Location: Candidates based in Mumbai (preferably from Eastern Suburbs or nearby areas) will be given preference.

If you re confident in your ability to connect with clients, turn conversations into opportunities, and support business growth in the B2B media and events space - this role is for you. Join The Retail Jeweller and help shape the future of India s Gems & Jewellery industry.

Benefits and Perks

5 Days a Week

Health Insurance