Tele Sales - Trainer

Job Description; Tele Sales Trainer

Location: Airoli, Navi Mumbai

Experience: 6 10 Years

Employment Type: Full-Time

Working Days: Monday to Saturday

Work Mode: Work from Office

About the Role

We are looking for an experienced and passionate Tele Sales Trainer to develop, train, and enhance the capabilities of our Tele Sales team. The ideal candidate should possess strong expertise in tele-sales processes, objection handling, communication coaching, and performance improvement. The trainer will be responsible for ensuring advisors consistently deliver exceptional customer interactions while meeting business conversion and quality benchmarks.

Key Responsibilities

• Design and deliver structured induction and refresher training programs for Tele Sales Advisors.
• Conduct classroom and on-floor training sessions covering:
• Communication & Voice Modulation
• Tele-calling Etiquette
• Customer Engagement Techniques
• Lead Qualification
• Sales Pitch Delivery
• Objection Handling
• Closing Techniques
• Train advisors on CRM usage, sales processes, SOPs, and compliance requirements.
• Conduct regular role plays, mock calls, and coaching sessions.
• Monitor call quality and identify training needs through audits and feedback.
• Develop training content, presentations, call scripts, assessments, and learning modules.
• Evaluate training effectiveness through assessments, scorecards, and post-training performance analysis.
• Partner with Business Heads, Team Leaders, Quality, and Operations to identify skill gaps and implement training interventions.
• Coach underperforming advisors through structured improvement plans.
• Drive productivity, customer engagement, and sales conversion through continuous coaching.
• Ensure new hires achieve certification before transitioning to the production floor.
• Maintain training reports, attendance records, certifications, and performance dashboards.
• Continuously update training content based on business needs, product enhancements, and customer insights.

Desired Candidate Profile

• 610 years of experience in Training, preferably in Tele Sales, Inside Sales, BPO, Real Estate, Banking, Insurance, or Financial Services.
• Minimum 3 years of experience in training tele-calling or inside sales teams.
• Strong understanding of sales processes, customer interaction, and conversion techniques.
• Excellent verbal and written communication skills in English and Hindi. Knowledge of Marathi will be an added advantage.
• Strong presentation, facilitation, and coaching skills.
• Hands-on experience with CRM systems and call quality monitoring.
• Ability to analyze performance metrics and implement effective training interventions.
• High energy, positive attitude, and passion for learning and development.

Educational Qualification

• Bachelor's Degree in any discipline.
• MBA or certifications in Learning & Development, Sales Training, or Behavioral Skills will be an added advantage.

Key Competencies

• Tele Sales Training
• Sales Coaching
• Communication & Soft Skills
• Call Quality Improvement
• Objection Handling
• Customer Experience
• Performance Management
• Adult Learning Principles
• Presentation & Facilitation
• Stakeholder Management
• Analytical Thinking
• Team Collaboration

Success Metrics

• New Hire Certification Rate
• Time to Productivity
• Sales Conversion Improvement
• Call Quality Scores
• Training Effectiveness Scores
• Refresher Training Compliance
• Advisor Performance Improvement
• Employee Learning & Engagement Feedback