Tele Sales Executive

About the Role:

As a Tele Sales Executive at EaseMyTrip.com, you will be responsible for connecting with potential customers over calls, understanding their travel needs, and converting inquiries into successful bookings. This role demands strong communication skills, a persuasive sales approach, and the ability to offer travel solutions in real-time. You will play a key role in driving revenue and enhancing customer satisfaction by promoting flight, hotel, holiday, and other travel services offered by EaseMyTrip.

Key Responsibilities

1. Inbound & Outbound Calling: Make outbound calls to potential customers and attend inbound inquiries to understand their travel requirements and convert them into bookings.
2. Travel Product Promotion: Promote flight tickets, hotel bookings, holiday packages, bus/train tickets, and other travel-related services offered by EaseMyTrip.
3. Lead Conversion: Follow up with leads, explain product offerings, and close sales by assisting customers in selecting the best available travel options.
4. Customer Interaction: Maintain a professional and courteous tone while communicating with customers, ensuring a positive brand experience.
5. Understanding Customer Needs: Assess customer preferences, travel budgets, and destinations to offer personalized travel recommendations.
6. Daily Reporting & CRM Updates: Maintain accurate records of customer interactions, follow-ups, bookings, and updates in CRM systems.
7. Target Achievement: Consistently meet or exceed assigned sales targets and KPIs on a daily, weekly, and monthly basis.
8. Cross-Selling & Upselling: Identify opportunities to upsell add-ons like travel insurance, seat selection, meals, etc., and cross-sell other travel services.
9. Issue Resolution: Handle customer queries, complaints, or post-sale concerns promptly and professionally to ensure satisfaction.
10. Collaboration with Internal Teams: Coordinate with customer service, operations, and backend support to ensure smooth booking and service fulfillment.

Preferred Candidate Profile

1. Experience: Freshers and candidates with up to 3 years of experience in tele sales, customer service, or BPO/voice process preferably in travel, hospitality, or e-commerce sectors.
2. Educational Qualification: Graduate in any discipline. A diploma in travel or tourism is an added advantage.
3. Communication Skills: Excellent verbal communication skills in Hindi and English. Knowledge of additional regional languages (e.g., Tamil, Telugu, Bengali, Marathi) is a plus.
4. Sales Skills: Strong persuasive skills with a target-oriented approach and ability to close sales effectively.
5. Customer Focus: Passionate about customer satisfaction and able to handle objections or concerns professionally.
6. Tech-Savvy: Comfortable using CRM software, travel booking platforms, and MS Office tools.
7. Multitasking Ability: Able to manage multiple leads and calls in a fast-paced work environment.
8. Adaptability: Willing to work in rotational shifts, including weekends and holidays based on business requirements.
9. Problem Solving: Quick thinker with the ability to resolve customer issues and handle objections efficiently.
10. Team Spirit: Cooperative, enthusiastic, and motivated to contribute to team goals and business growth.