Tele Sales Executive

Job Description Telecaller

Position: Telecaller – Retail Showroom
Department: Sales / Customer Relationship
Location: [Location]
Reporting To: Store Manager / Customer Relationship Manager
Experience: 0–2 years
Employment Type: Full-time

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to support our retail showroom by contacting prospective and existing customers, generating store visits, following up on leads, and maintaining strong customer relationships.

Key Responsibilities

• Make outbound calls to prospective and existing customers from the company database.
• Follow up on leads generated through digital campaigns, enquiries, walk-ins, and other sources.
• Understand customer requirements and provide relevant product information.
• Invite potential customers to visit the showroom.
• Schedule and confirm customer appointments and showroom visits.
• Follow up with customers after showroom visits and enquiries.
• Maintain accurate records of calls, customer interactions, leads, and follow-ups.
• Achieve daily and monthly calling, lead-generation, and showroom-visit targets.
• Coordinate with the showroom sales team for lead conversion and customer follow-up.
• Handle customer queries professionally and escalate complaints when required.
• Ensure timely follow-up on all assigned leads.
• Maintain a positive and professional communication style with customers.

Required Skills

• Good verbal communication and interpersonal skills.
• Customer-focused approach.
• Basic knowledge of MS Office/Excel and CRM systems.
• Good follow-up and convincing skills.
• Ability to handle multiple customer calls and maintain records.
• Target-oriented and self-motivated.
• Knowledge of Tamil and English; additional languages will be an advantage.

Qualification

• Minimum 12th pass / Graduate preferred.
• Previous experience in telecalling, customer service, retail sales, or showroom operations will be an advantage.

Key Performance Indicators (KPIs)

• Number of calls completed.
• Leads contacted and qualified.
• Showroom visits generated.
• Appointment conversion.
• Lead follow-up completion.
• Sales/lead conversion contribution.
• Customer feedback and service quality.

Ideal Candidate: A confident and energetic individual who enjoys interacting with customers and can consistently generate quality leads and showroom visits through effective communication and follow-up.