Tele Sales Executive (Dealer Sales)

Job Title: Tele Sales Executive (Dealer Sales)
Department: Sales
Location: Sector 49 gurugram, 6 days work from office role

Role Summary
The Tele Sales Executive will generate business from dealers and distributors by phone, WhatsApp and email. The role covers onboarding new dealers, taking repeat orders, following up on payments and keeping dealer relationships strong.

Key Responsibilities

• Make outbound calls to prospective and existing dealers to promote products and generate orders.
• Identify, qualify and onboard new dealers using leads and market lists.
• Take repeat orders, share price lists, schemes and product updates, and push upselling and cross-selling.
• Follow up on quotations, pending orders and outstanding payments.
• Coordinate with the order processing, dispatch and accounts teams so orders are delivered on time and queries are resolved quickly.
• Handle dealer queries and complaints, and escalate when needed.
• Maintain accurate call logs, leads and order data in the CRM or Excel.
• Achieve monthly and quarterly targets for calls, new dealers, order value and collections.
• Share market feedback on competitor pricing, demand and dealer needs with the sales team.

Requirements

• Education: Graduate in any stream (BBA, B.Com or MBA preferred).
• Experience: 1-3 years in tele sales, inside sales or B2B sales. Experience with dealers, distributors or channel sales is a plus.
• Skills:
• Strong verbal communication and negotiation skills in Hindi and English (regional languages are a plus)
• Basic Excel and CRM knowledge
• Comfortable with targets, follow-ups and a high call volume
• Good listening, persuasion and objection-handling skills

Key Performance Indicators

• Number of calls and connect rate per day
• New dealers onboarded
• Monthly sales value versus target
• Repeat order rate
• Collection follow-up efficiency