Tele-counselor

Company Description Frankfinn Aviation Services Pvt. Limited, incorporated in 1993, is a pioneering provider of soft skills training in India across Aviation, Hospitality, Travel, and Customer Service. The organization is known for transforming careers and has consistently demonstrated strong placement outcomes, earning recognition in the Limca Book of Records for eight years. Frankfinn is an approved training partner of NSDC and the Tourism & Hospitality Skill Council (THSC), and collaborates with Air India for an exclusive In-Flight Familiarisation program. The company has received multiple national awards, including Best Institute in Placement, Best Aviation Training Institute, and Best Air Hostess Training Institute, along with Gold Awards for vocational skill development and repeated Training Partner Awards from THSC. This legacy of excellence provides tele-counselors with the opportunity to contribute to a respected brand in the skill development and aviation training sector.
Role Description This is a full-time, on-site Tele-counselor role based in Gurugram. The Tele-counselor will handle inbound and outbound calls to prospective learners, providing accurate information about Frankfinn's courses, training programs, and career opportunities. Daily responsibilities include responding to inquiries, explaining program benefits and admission processes, maintaining call logs and lead records in CRM tools, and following up with potential candidates to support conversions and enrollments. The role also involves conducting basic needs assessments, offering guidance on suitable courses, and coordinating with the admissions and training teams to ensure a smooth onboarding experience. Tele-counselors are expected to meet call and conversion targets while delivering a professional, empathetic, and service-oriented experience on every interaction.
Qualifications

• Candidates should possess strong communication skills, including clear spoken English and Hindi, active listening, and the ability to explain information simply and confidently.
• Candidates should possess customer service and counseling skills, such as empathy, patience, problem-solving, and a consultative approach to guiding prospective learners.
• Candidates should possess telecalling and sales skills, including comfort with high call volumes, lead follow-up, basic negotiation, and conversion-focused interactions.
• Candidates should possess organizational and documentation skills, including accurate data entry, CRM usage, record-keeping, and time management.
• Candidates should possess basic computer literacy, including familiarity with MS Office, email, and online communication tools.
• Relevant skills and qualifications that would be beneficial include prior experience in counseling, telemarketing, or education/training services; knowledge of aviation or hospitality training; and a minimum of a high school diploma or equivalent (graduate degree preferred).
• Candidates should demonstrate a professional attitude, willingness to learn, ability to work in a target-driven environment, and comfort working on-site