Tele Counsellor

Company: Insight Education Consultancy
Location: Baner, Pune, Maharashtra
Job Type: Full-Time | Work from Office
Department: Student Counselling & Admissions
Experience: 03 Years
Salary: 15,000–25,000 per month + Performance Incentives
Working Days: 6 Days a Week

About Insight Education Consultancy

Insight Education Consultancy is a medical admission consultancy based in Baner, Pune, specializing in NEET UG, MBBS admissions in India and abroad, NEET PG, and MD/MS admissions.

We assist students and parents in understanding medical admission opportunities, college selection, counselling procedures, fee structures, and admission requirements.

We are looking for enthusiastic, confident, and target-oriented Telecallers to connect with NEET UG and NEET PG aspirants, explain our admission counselling services, understand their requirements, and generate qualified leads for our student counselling team.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build trust with students and parents over the telephone.

Key Responsibilities

1. Outbound Calling to NEET Aspirants

• Make outbound calls to NEET UG and NEET PG aspirants from the company's database.
• Contact students and parents who have enquired about MBBS, MD/MS, or medical admission counselling services.
• Explain the services offered by Insight Education Consultancy.
• Understand students' NEET scores, ranks, admission preferences, and counselling requirements.
• Inform students about relevant admission procedures, counselling processes, and available guidance services.
• Identify students who are actively looking for admission assistance.
• Encourage interested students and parents to connect with the admission counselling team.

2. Student Counselling and Enquiry Handling

• Communicate professionally with students and parents regarding medical admission counselling.
• Provide basic information about:
• NEET UG and MBBS admissions.
• NEET PG and MD/MS admissions.
• Government and private medical colleges.
• Deemed universities and applicable admission quotas.
• MBBS admission opportunities in India and abroad.
• Counselling procedures and admission timelines.
• Understand students' academic profiles, preferences, and budget requirements.
• Answer routine questions using company-approved information.
• Transfer complex admission-related queries to the senior counsellor or admission expert.
• Maintain a polite, professional, and helpful approach during every interaction.

3. Lead Generation and Follow-ups

• Identify potential students who are interested in the company's admission counselling services.
• Qualify leads based on their admission requirements, eligibility, interest level, and readiness to proceed.
• Schedule counselling appointments for interested students and parents.
• Follow up with prospective students who require additional information or time to make a decision.
• Maintain regular communication with interested students according to the company's follow-up process.
• Reconnect with previous enquiries when appropriate.
• Ensure that promising leads are handed over to the counselling team promptly.

4. Database and CRM Management

• Maintain accurate records of all calls and student enquiries.
• Update student information in the company's CRM, lead management system, or designated database.
• Record call outcomes, student interests, follow-up dates, and counselling appointments.
• Maintain separate lead records for NEET UG and NEET PG aspirants.
• Ensure that student information is accurate, confidential, and handled responsibly.
• Avoid duplicate entries and maintain proper follow-up records.

5. Achievement of Calling Targets

• Complete the assigned daily outbound calling targets.
• Generate qualified leads and counselling appointments.
• Follow up consistently with interested students.
• Work towards individual and team performance targets.
• Maintain high standards of call quality and professional communication.
• Participate in regular performance reviews with the team leader or manager.

6. Coordination with the Admission Counselling Team

• Coordinate with admission counsellors to ensure smooth lead handovers.
• Share relevant student information before scheduled counselling sessions.
• Follow up on leads assigned by the counselling team.
• Obtain updates on student enquiries and appointment outcomes.
• Support the team during peak NEET UG and NEET PG admission and counselling seasons.

Required Skills and Qualifications

Educational Qualification:

• Minimum 12th pass; graduates will be preferred.
• Candidates with backgrounds in commerce, arts, management, or other disciplines are welcome.

Required Skills:

• Excellent verbal communication skills.
• Fluency in Hindi is essential.
• Knowledge of English is preferred.
• Marathi-speaking candidates will have an added advantage.
• Confidence in speaking with students and parents over the telephone.
• Good listening, persuasion, and follow-up skills.
• Basic computer knowledge and familiarity with Excel or Google Sheets.
• Ability to maintain accurate records of calls and student enquiries.
• Professional telephone etiquette and a positive attitude.
• Willingness to work towards daily and monthly targets.

Preferred Experience:

• Experience in telecalling, telesales, education counselling, student admissions, or customer support will be an advantage.
• Freshers with strong communication skills and a willingness to learn can also apply.

Candidate Profile

We are looking for someone who is:

• Confident and comfortable making outbound calls.
• Patient and professional while speaking with students and parents.
• Capable of explaining information clearly and persuasively.
• Interested in working in the education and medical admissions industry.
• Consistent with follow-ups and database management.
• Motivated by targets and performance-based incentives.
• Responsible when handling confidential student information.
• Willing to learn about NEET UG, NEET PG, and medical admission procedures.

Important: This role requires active outbound calling. Candidates must be comfortable speaking with a high volume of prospective students and parents every day.

Salary and Performance Incentives

ComponentDetailsFixed Salary15,000–25,000 per monthPerformance IncentivesAdditional incentives based on company policy and achievement of targetsTrainingTraining on company services, admission processes, and calling scriptsEmployment TypeFull-timeWork LocationBaner, PuneCareer GrowthOpportunities to progress to Senior Telecaller, Team Leader, or Admission Counsellor

The final salary will depend on the candidate's experience, communication skills, and relevant expertise.