Tele Counsellor

• Handle inbound and outbound calls to students and parents from company-generated leads.
• Understand students academic goals and recommend suitable preparation programs such as IPMAT, CLAT, CUET, BBA, Law, Hotel Management, Mass Communication, and other undergraduate entrance exams.
• Conduct effective telephonic counselling and explain course details, benefits, fee structure, batches, and admission process.
• Follow up regularly with prospective students and parents to drive lead conversion and admissions.
• Maintain accurate lead information, follow-ups, and conversion status in the CRM/MIS.
• Achieve assigned daily, weekly, and monthly admission and revenue targets.
• Handle objections related to fees, course selection, competition, timing, and other concerns professionally.
• Build strong relationships with students and parents throughout the counselling and admission process.
• Coordinate with academic and centre teams for demos, counselling sessions, enrolment, and onboarding.
• Generate references and explore opportunities for additional admissions through existing leads.
• Ensure timely follow-up on all assigned leads and maintain proper sales funnel discipline.
• Provide regular updates on lead status, conversions, pending follow-ups, and revenue.

Candidate Profile

• Graduate in any discipline
• 1–3 years of experience in tele-sales, counselling, inside sales, education sales, or admissions.
• Freshers with excellent communication and convincing skills may also be considered.
• Strong English and Hindi communication skills.
• Good interpersonal, counselling, negotiation, and objection-handling skills.
• Target-oriented with a strong focus on sales conversion and revenue generation.
• Comfortable making a high volume of calls and following up consistently.
• Basic knowledge of CRM, MS Excel, and communication tools.

Skills:

• Excellent communication skills
• Analytical skills and attention to detail.
• An understanding of marketing trends.
• Creativity and an ability to produce innovative and original ideas.
• Tech and social media savvy.

Personal characteristics:

• Confident, Highly motivated and energetic
• Resourceful and problem solver
• Honest in terms of efforts and intent
• Should be a good team player
• Ability to multitask
• Self- Driven and result oriented
• Team working skills.