Tele Counsellor
Red Apple Learning Pvt Ltd. · Kolkata · onsite · Posted 65d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Student Counseling & Admissions
Connect with prospective students through outbound and inbound calls, emails, WhatsApp, and other
communication channels.
Understand students' educational background, career goals, and learning requirements.
Counsel students regarding available courses, certifications, curriculum, career opportunities, and industry
demand.
Guide students through the admission process and resolve their queries effectively.
Convert inquiries into admissions through professional counseling and relationship management.
Lead Management & Follow-up
Manage and nurture leads generated through digital marketing campaigns, websites, social media platforms,
referrals, seminars, and walk-ins.
Maintain systematic follow-ups to improve lead-to-admission conversion rates.
Record all interactions, lead status updates, and admission activities in the CRM system.
Ensure timely follow-up and engagement throughout the student enrollment life-cycle.
Sales & Revenue Contribution
Achieve individual and team admission targets on a monthly, quarterly, and annual basis.
Promote ongoing offers, scholarships, discounts, and special programs to prospective students.
Maximize student enrollments while maintaining high service and counseling standards.
Contribute towards achieving organizational admission and revenue goals.
Coordination & Reporting
Collaborate closely with the Marketing, Training, and Admissions teams to improve lead conversion strategies.
Share market intelligence, student feedback, and competitor insights with management.
Prepare and submit daily activity reports, counseling reports, and admission conversion reports.
Preferred candidate profile
Communication Skills
Excellent verbal communication skills in: English, Hindi, Bengali.
Strong interpersonal, counseling, and presentation abilities.
Counseling & Sales Skills
Student Counseling
Admission Conversion
Lead Generation & Lead Nurturing
Inside Sales
Relationship Management
Objection Handling
Negotiation & Persuasion
Sales Funnel Management
Technical Skills
Working knowledge of MS Excel, MS Word, Email Communication, and CRM software.
Ability to maintain accurate records and reports.
Behavioral Competencies
Student-centric approach.
Excellent listening and problem-solving skills.
Result-oriented and target-driven mindset.
Positive attitude and self-motivation.
Strong organizational and follow-up skills.
Ability to work effectively in a team environment.
Sourced from naukri