Tele Counsellor Gujarati, English Speaking candidates at Nariman point

Job Description Telecounsellor - Admissions / Sales.

Job Location Nariman Point / Church gate.

Qualifications & Experience

• Graduate in any discipline (Bachelors degree preferred).
• 13 years of experience in telecalling, telesales, admissions counselling, customer

service, or inside sales.

• Experience in the Education, EdTech, Training, Real estate or Service industry is

preferred.

• Fluency in English, Hindi, and regional language(s) will be an added advantage.

Key Attributes

• Strong communication and listening skills.
• Positive and persuasive personality.
• High level of discipline and integrity.
• Result-oriented with a focus on customer satisfaction.
• Ability to multitask and manage a high volume of leads.
• Willingness to work on weekends during admission seasons as per business

requirements.

Role Summary-

The Telecounsellor is responsible for engaging with prospective students and parents through

outbound and inbound calls, understanding their educational requirements, providing accurate

information about courses/programs, and converting enquiries into admissions. The role

requires excellent communication skills, strong follow-up, CRM discipline, and the ability to build

trust with prospective customers while achieving admission and revenue targets.

Key Responsibilities

1. Lead Management

• Handle all assigned leads received from digital campaigns, website enquiries, walk-ins,

referrals, events, and partner sources.

• Make outbound calls to prospective students and parents within defined turnaround

times.

• Attend inbound calls and provide prompt, professional counselling.
• Verify lead details and update records in the CRM.
• Classify leads based on qualification criteria and prioritize follow-ups.

2. Student & Parent Counselling

• Understand the students academic background, learning needs, career aspirations, and

budget.

• Explain course features, curriculum, batches, fees, schedules, and admission process.
• Address objections and provide suitable solutions.
• Recommend the most appropriate program based on the student’s requirements.
• Build trust and maintain a consultative approach throughout the admission journey.

3. Follow-up & Conversion

• Maintain regular follow-ups through calls, WhatsApp, SMS, and emails.
• Schedule counselling sessions, demos, campus visits, webinars, or orientation sessions.
• Ensure timely closure of admission enquiries.
• Re-engage inactive or lost leads through structured follow-up campaigns.
• Meet daily, weekly, and monthly conversion targets.

4. CRM & Documentation

• Update every interaction accurately in the CRM.
• Maintain complete lead history, follow-up schedules, and counselling notes.
• Record admission status, payment updates, and pending actions.
• Ensure data accuracy and adherence to CRM processes.

5. Admission Coordination

• Coordinate with the Admissions, Operations, and Academic teams for smooth

onboarding.

• Assist students with document collection, application completion, fee payment, and

batch allocation.

• Provide timely updates regarding admission confirmation and commencement

schedules.

• Ensure a seamless admission experience for students and parents.

6. Customer Relationship Management

• Deliver a professional and customer-centric counselling experience.
• Resolve basic queries and escalate complex issues when required.
• Build long-term relationships to encourage referrals and repeat enrolments.
• Collect feedback from prospective and enrolled students to improve service quality.

7. Reporting & Compliance

• Submit daily call reports and productivity updates.
• Participate in daily review meetings and training sessions.
• Adhere to call quality standards, scripts, and organizational policies.
• Maintain confidentiality of customer information and ensure compliance with data

privacy guidelines.

Key Performance Indicators (KPIs)

Area KPI

Productivity Outbound Calls per Day (80–120)

Lead Management 100% Lead Contact within SLA

Connectivity Connected Call %

Counselling Qualified Leads Generated

Conversion Demo/Counselling Booking %

Admissions Lead-to-Admission Conversion %

Follow-up Follow-up Completion Rate

CRM 100% CRM Update Accuracy

Customer Service Response TAT & Customer Satisfaction

Revenue Monthly Admission & Revenue Target Achievement

Skills & Competencies-

• Excellent verbal communication and interpersonal skills.
• Strong counselling, persuasion, and objection-handling abilities.
• Customer-focused approach with empathy and professionalism.
• Ability to achieve admission and sales targets.
• Good negotiation and closing skills.
• Strong follow-up and time management.
• Basic knowledge of CRM software and Microsoft Office.
• Ability to work in a fast-paced, target-driven environment.
• Team player with a positive attitude and high level of accountability.

For More Details Call Mr. John - [phone removed].