Tele Collection Professional

Calling to the customers to remind their due date of installment.

Reminder calls to delinquent customers who failed to make the EMI payment.

Explain the consequences to customer of not paying on time.

Provide the options of payment channels for making the payment.

Fix appointment for the field collections team if customer asks for collecting payment from home.

Follow up with the customers till the payment is received.

Ensure that all details of the calls update on collections is updated on the system as per the process.