Tele Calling Executive - Female

The candidate will be responsible for making regular calls, communicating payment requirements, following up on overdue invoices, resolving basic payment-related queries, and maintaining accurate collection records.

Key Responsibilities

• Make daily outbound calls to customers regarding pending and overdue payments.
• Follow up with customers as per the agreed payment schedules and credit terms.
• Clearly communicate outstanding amounts, due dates, invoice details, and payment requirements.
• Obtain firm payment commitments from customers and ensure follow-up until payment is received.
• Coordinate with the Accounts Team regarding payment status and outstanding balances.
• Maintain proper records of calls, customer responses, promised payment dates, and collection status.
• Escalate delayed payments, disputes, or non-responsive customers to the Accounts Manager.
• Send payment reminders through email/WhatsApp as required.
• Follow up on bounced or failed payments and coordinate for resolution.
• Reconcile customer payment information with the Accounts Team where required.