Tele Callers Professional
21K School · Bengaluru · onsite · Posted 49d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Title: Telecaller - Admissions Support
About Us
Key Responsibilities
Location: Remote / Work From Home
Experience: Fresher / 0-2 Years
Employment Type: Full-Time
21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.
Our mission is to make quality education accessible, flexible, and engaging for learners globally.
With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can learn, take ownership, and contribute to meaningful outcomes in education.
Why join 21K School
- Work with a growing global EdTech organization.
- Remote work opportunity.
- Learn and grow in the admissions and EdTech space.
- Opportunity to interact with parents from diverse backgrounds.
- Performance-driven and collaborative work culture.
The Tele caller - Admissions Support will be responsible for connecting with prospective parents, following up on leads, answering basic queries, and supporting the admissions team in converting enquiries into counselling sessions and applications.
The role requires strong communication, consistent follow-up, empathy, and a target-oriented approach.
Key stakeholders: Parents/Prospective Students, Admissions Counsellors, Sales Team, and Academic Counsellors.
- Make inbound and outbound calls to prospective parents.
- Follow up regularly with leads and maintain timely communication.
- Understand basic parent queries related to courses, fees, curriculum, schedules, and admissions.
- Schedule counselling sessions, demos, and webinars with the Admissions Team.
- Follow up on incomplete applications and required documents.
- Maintain accurate lead details, call outcomes, and follow-up status in CRM.
- Follow defined call scripts and communication processes.
- Coordinate with Admissions and Counselling teams for smooth lead handovers.
- Meet daily call volume and follow-up targets.
- Escalate complex parent queries to the appropriate team.
- Consistent daily calling and lead follow-ups.
- Timely conversion of leads into counselling appointments.
- Accurate CRM updates and call records.
- Effective handling of parent interactions.
- Contribution towards admissions and enrolment targets.
- Educational Qualification: Any Graduate / Diploma / 12th Pass.
- Experience: Freshers are welcome; 0-2 years of experience in tele calling, customer support, sales, or admissions is preferred.
- Strong verbal communication skills in English.
- Additional regional language skills will be an advantage.
- Basic computer and CRM knowledge.
- Candidates with a positive, confident, and target-oriented approach are preferred.
- Daily number of calls completed.
- Lead follow-up and response turnaround time.
- Lead-to-counselling conversion ratio.
- Number of counselling sessions scheduled.
- CRM data accuracy and completeness.
- Contribution to application/enrolment targets.
- Parent interaction quality and professionalism.
- 100% Remote Work Opportunity
- Work with a global EdTech brand.
- Opportunity for freshers to build a career in Admissions/Sales.
- Structured training and learning opportunities.
- Exposure to international parents and students.
- Performance-driven career growth.
- Collaborative and supportive work environment.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
UPSCustomer SupportcrmBasicOutboundTrainingcounsellingSalesKPITelecalling
About 21K School
21K School
EdTech
750
employees
2020
6 years old
Bangalore,Karnataka
India
₹4.6L PA avg
Avg at 21K School
About
21K School is Asia's leading online school. Our borderless institution follows an adaptive learning methodology that is based on cutting-edge technology, which allows our students to learn efficiently
Industries
EdTech
Employee ratings
10 reviews
3.8/ 5
Culture
3.2
Career growth
2.7
Work-life
3.5
Employees rate it well for
Skill Development38Overall Company38
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