Tele Caller

Job Description Admissions Telecaller

Organization: Asia-Pacific Institute of Management (AIM)
Location: Jasola, New Delhi
Department: Admissions & Student Recruitment
Employment Type: Full-Time | Work from Office
Experience Required: 03 Years

About the Institute

Asia-Pacific Institute of Management (AIM), New Delhi, is a leading management institute with a legacy of 30 years in management education. The institute offers industry-focused programmes, including PGDM, MBA in Healthcare, Executive MBA in Healthcare, and BBA.

We are looking for enthusiastic, confident, and target-driven Admissions Telecallers to join our admissions team and engage with prospective students.

Key Responsibilities

• Lead Calling: Make outbound calls to prospective students who have expressed interest through digital campaigns, website enquiries, education portals, and other lead-generation channels.
• Student Counselling: Provide accurate information about programmes, eligibility criteria, admission procedures, fees, scholarships, placements, and campus facilities.
• Lead Qualification: Understand students' educational backgrounds, career aspirations, and programme preferences to identify potential applicants.
• Follow-ups & Conversion: Conduct regular follow-ups with interested candidates and encourage them to complete applications, attend counselling sessions, and participate in admission interviews.
• CRM Management: Maintain accurate and updated records of calls, student interactions, lead status, and follow-up activities in the institute's CRM system.
• WhatsApp & Email Communication: Share programme brochures, admission information, application links, and relevant updates with prospective students.
• Admissions Coordination: Work closely with admissions counsellors and the admissions team to facilitate a smooth student admission journey.
• Performance Targets: Achieve daily calling, lead engagement, follow-up, and application-generation targets.

Skills & Qualifications

• Graduate in any discipline; freshers with strong communication skills may apply.
• 0–3 years of experience in telecalling, telesales, customer service, or admissions counselling.
• Excellent verbal communication skills in Hindi and English.
• Confident, persuasive, and comfortable speaking with students and parents.
• Ability to handle objections, answer queries, and build rapport with prospective students.
• Basic knowledge of MS Excel, CRM software, and WhatsApp communication.
• Strong follow-up discipline, attention to detail, and a results-oriented approach.
• Prior experience in education admissions, particularly MBA/PGDM admissions, will be an added advantage.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

1. Daily outbound calls and meaningful student conversations.
2. Lead contact and qualification rates.
3. Timely follow-ups and CRM data accuracy.
4. Number of qualified leads transferred to admissions counsellors.
5. Applications and admission conversions supported.

What We Offer

• Competitive fixed salary with performance-linked incentives.
• Opportunity to work with an established management education institution.
• Structured training on programmes, admissions processes, and CRM systems.
• Supportive working environment with opportunities for professional growth.