Tele Caller

Customer Service Executive Calling Profile

• Make outbound calls to assigned leads and understand customer requirements.
• Validate lead status, customer interest, and provide relevant information.
• Schedule appointments and coordinate with respective location/sales teams.
• Conduct follow-ups with interested customers and support lead conversion.
• Capture customer feedback and resolve/route customer queries appropriately.
• Maintain accurate call records, lead status, and follow-up details.
• Identify customer concerns, service gaps, and process-related issues.
• Prepare daily MIS covering calls, appointments, follow-ups, conversions, and customer feedback.
• Achieve defined calling, appointment, and customer service targets.

Key Skills: Customer Service, Outbound Calling, Telecalling, Lead Management, Follow-up, Appointment Scheduling, Customer Relationship Management, MIS Reporting, Lead Conversion.

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