Tele Caller

Job Title: Tele caller

Company: NetZero
Location: Mumbai
Employment Type: Full-time
Experience: 13 years

About NetZero

NetZero Finance, an RBI-registered NBFC, provides financing solutions for the solar ecosystem. The company offers solar financing solutions for MSMEs, residential customers, solar installers, and businesses, including solar loans and supply chain financing.

About the Role

We are looking for a Tele Caller to support our sales and business development efforts. The candidate will be responsible for making outbound calls to potential customers, solar businesses, installers, and leads, understanding their requirements, explaining relevant financing solutions, and generating qualified leads for the sales team.

The ideal candidate should have strong communication skills, confidence in speaking with customers, and a target-oriented approach.

Key Responsibilities

• Make outbound calls to prospective customers and leads.
• Connect with MSMEs, businesses, solar installers, and other relevant prospects to understand their financing requirements.
• Explain NetZero's solar financing products and solutions in a clear and simple manner.
• Identify customer requirements and assess their initial interest in available financing options.
• Generate, qualify, and maintain leads for the sales team.
• Follow up regularly with interested prospects and existing leads.
• Schedule calls or meetings between qualified prospects and the sales team.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Update lead information and calling activity in the CRM/system.
• Coordinate with the sales team to ensure timely follow-up and lead conversion.
• Achieve assigned daily and monthly calling and lead-generation targets.
• Handle basic customer queries and escalate complex queries to the concerned team.

Requirements

• 13 years of experience in telecalling, telesales, lead generation, inside sales, or customer handling.
• Excellent verbal communication and interpersonal skills.
• Good command of Hindi and English; knowledge of Marathi or other regional languages will be an advantage.
• Comfortable making a high volume of outbound calls.
• Strong convincing and follow-up skills.
• Customer-oriented and professional approach.
• Ability to understand customer requirements and communicate solutions effectively.
• Target-driven and self-motivated.
• Basic knowledge of MS Excel/Google Sheets and CRM tools.

Key Skills

Telecalling | Outbound Calling | Lead Generation | Telesales | Inside Sales | Customer Handling | Follow-ups | Lead Qualification | Communication Skills | CRM

What We’re Looking For

• Confident and effective communicator
• Proactive and target-oriented
• Strong follow-up discipline
• Ability to build rapport with prospective customers
• Willingness to learn about solar financing and financial products
• Ability to work effectively with the sales team