Tele Caller

Role & responsibilities

Key Responsibilities

• Outbound Calling: Contact prospective customers, retailers and business buyers to introduce ICHIGO products and generate sales enquiries.
• Enquiry Handling: Respond to incoming calls and WhatsApp messages with accurate information on availability, pricing, packaging and delivery.
• Order Booking: Record customer details, quantities, delivery addresses and agreed prices accurately.
• Sales Follow-up: Follow up on enquiries, quotations and repeat orders without excessive or unwanted calling.
• Customer Support: Handle delivery queries and complaints politely, escalating quality or service issues to the appropriate team.
• Operations Coordination: Confirm stock availability and delivery schedules before making commitments to customers.
• Record Management: Maintain updated call logs, customer records and follow-up schedules in Excel or a CRM.
• Reporting: Share daily updates on calls, qualified leads, confirmed orders and pending customer issues.

Preferred candidate profile

• Education: Class 12 or graduate qualification.
• Experience: Previous experience in telecalling, telesales or customer service. Experience in food, FMCG or fresh produce is an advantage.
• Communication: Clear spoken Hindi and English. Marathi or other regional languages are an advantage.
• Technical Skills: Working knowledge of MS Excel, WhatsApp Business and basic CRM tools.
• Core Skills: Active listening, polite persuasion, accurate data entry and consistent follow-up.

Perks and benefits