Tele Caller

Job Description: Telecaller (Collections)

Job Title: Telecaller Collections
Location: Hyderabad
Work Mode: Work from Office
Working Days: 6 Days a Week
Experience: 6 Months 1 Year
Salary: 15,000 20,000 per month
Joining: Immediate Joiners Preferred

About the Role

We are looking for a telecallercollectionsto join our team in Hyderabad. The candidate will be responsible for contacting customers, following up on outstanding payments, achieving collection targets, and ensuring closures within defined timelines.

This is a target-driven and closure-oriented role, requiring strong communication, negotiation, follow-up, and customer-handling skills.

Key Responsibilities

• Make outbound calls to customers regarding pending/outstanding payments.
• Follow up regularly with customers to ensure timely payment collection.
• Achieve assigned daily, weekly, and monthly collection targets.
• Drive payment closures within the defined timelines.
• Handle customer queries and objections professionally during collection calls.
• Negotiate and communicate payment solutions as per company guidelines.
• Maintain accurate records of customer interactions, commitments, and payment status.
• Use skip tracing tools to locate and establish contact with customers where required.
• Ensure timely follow-up on promised payment dates and pending cases.
• Maintain productivity and quality standards as defined by the organization.
• Escalate difficult or unresolved cases to the concerned team/manager.
• Work effectively in a target-based and deadline-driven environment.

Required Skills & Qualifications

• 6 months to 1 year of experience in telecalling, collections, debt recovery, or customer calling.
• DRA (Debt Recovery Agent) Certificate is mandatory.
• Knowledge/experience of skip tracing tools is required.
• Strong verbal communication and customer-handling skills.
• Good negotiation and persuasion abilities.
• Comfortable working with collection targets and strict closure timelines.
• Ability to handle rejection, objections, and difficult customer conversations.
• Basic computer knowledge and familiarity with CRM/calling systems.
• Willingness to work 6 days a week from the office in Hyderabad.
• Immediate joiners are preferred.

Candidate Profile

The ideal candidate should be target-oriented, persistent, confident, and comfortable with collection calls and payment follow-ups. Candidates who have prior experience in telecalling, debt collection, loan collection, and credit card.