Tele caller

Company Description Rudra Aluminium Formwork System delivers high-performance, durable, and cost-effective aluminium formwork solutions that help construction businesses accelerate project timelines and improve structural quality. The company focuses on faster construction cycles, enabling floors to be completed in days instead of weeks. Its systems are engineered for long-term, repeated use, reducing labor requirements, material waste, and maintenance costs. With precision-engineered products that ensure superior finish and structural integrity, Rudra Aluminium Formwork supports smarter, faster, and stronger building practices. The company serves clients seeking innovative construction technology and efficiency-driven solutions.
Role Description This is a full-time, on-site Tele Caller role based in Faridabad. The Tele Caller will handle outbound and inbound calls to prospective and existing customers, present product information about aluminium formwork solutions, and respond to basic queries about features, pricing, and benefits. The role includes maintaining call records, updating customer details in company systems, and following up on leads to support the sales team in converting inquiries into business opportunities. The Tele Caller will coordinate with sales and marketing colleagues to schedule meetings, share brochures or digital materials, and provide timely feedback on customer needs and market responses. Consistent adherence to calling targets, professional communication standards, and company policies is expected.
Qualifications

• Candidates should possess strong verbal communication skills, clear telephone etiquette, and the ability to explain technical information in simple terms. Must know South Indian languages like Kannada /Tamil etc.
• Candidates should possess basic computer skills, including working with spreadsheets, CRM or lead management tools, and email communication.
• Candidates should possess customer service and relationship-building skills, including active listening, empathy, and polite handling of objections or complaints.
• Candidates should possess sales support skills, such as lead follow-up, basic negotiation, and coordination with field sales teams.
• Candidates should possess time management and organizational skills to manage call lists, daily targets, and documentation efficiently.
• Prior experience as a tele caller, telesales executive, or customer support representative in construction, real estate, or related industries is an advantage.
• Comfort with speaking in English and Hindi, or additional regional languages, is beneficial.
• A minimum of a high school diploma; a graduate degree in any field is preferred but not mandatory.