Tele Caller

Company Description Jetking Infotrain Limited, established in 1947, is India's leading Digital Skills Institute with a 77-year legacy of preparing future-ready professionals. The organization focuses on IT training in advanced technologies such as IT Networking, Cloud Computing, Cyber Security, Block Chain, Gaming, and Metaverse. Jetking has trained over 1.1 million students across India and is known for its strong commitment to job placement support. With more than 100 centers in India and abroad, Jetking offers candidates broad exposure and growth opportunities in the digital and IT education sector.
Role Description This is a full-time, on-site Tele Caller role based in Mumbai. The Tele Caller will be responsible for making outbound calls to prospective students, explaining Jetking's courses and programs, and guiding them through the admission process. Day-to-day tasks include handling inbound inquiries, maintaining call logs and student records in the CRM, and following up with leads to convert them into enrollments. The role also involves providing accurate information about course content, fees, and placement support, as well as coordinating with the counseling and admissions teams. The Tele Caller is expected to meet daily and monthly call and conversion targets while maintaining a professional and student-focused approach.
Qualifications

• Strong communication and interpersonal skills, with clear and confident speaking ability in English and local languages.
• Customer service and telecalling skills, including handling inquiries, resolving basic concerns, and building rapport over phone calls.
• Basic computer proficiency, including use of CRM or data entry tools, email, and office applications.
• Sales and persuasion skills, with the ability to understand student needs, explain program benefits, and encourage enrollments.
• Organizational skills, including time management, maintaining accurate records, and working towards defined call and conversion targets.
• Minimum educational qualification: Higher Secondary (12th pass); a graduate degree in any discipline is preferred.
• Prior experience in telecalling, counseling, or customer support in education or training institutes is an advantage.
• Ability to work on-site in Mumbai, maintain a professional demeanor, and collaborate effectively with admissions and counseling teams.