Tele Caller

Roles and Responsibilities :

• Handle customer calls, resolve their queries and concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through phone conversations.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-4 years of experience in BPO or call center environment.
• Excellent communication skills with the ability to handle high-pressure situations.
• Strong understanding of post-sales processes and procedures.
• Ability to work effectively in a fast-paced environment with multiple priorities.