Tele Caller

Role & Responsibilities

• Make outbound calls to customers and follow up on enquiries,orders and leads.
• Handle incoming customer calls and provide accurate information regarding products,orders,delivery and other queries.
• Confirm customer orders and verify customer details when required.
• Follow up with customers regarding order confirmation,delivery issues,returns and RTOs.
• Maintain accurate records of customer calls,follow-ups and order status.
• Communicate with customers professionally and resolve basic customer queries.
• Coordinate with the warehouse,delivery and customer support teams when required.
• Follow up on pending orders and ensure timely communication with customers.
• Achieve daily calling and follow-up targets.
• Escalate complex customer issues to the appropriate team or manager.
• Maintain a polite,professional and customer-friendly approach during all interactions.

Preferred Candidate Profile

• Previous experience in telecalling,customer support,sales or e-commerce is preferred.
• Freshers can also apply.
• Excellent communication skills and a confident telephone manner.
• Languages preferred: Malayalam,English and Tamil.
• Candidates who can communicate comfortably in Malayalam and English will be preferred.
• Tamil-speaking candidates will have an added advantage.
• Basic computer knowledge and ability to maintain customer/order records.
• Good listening skills,patience and ability to handle customers professionally.
• Ability to work with daily calling and follow-up targets.
• Should be responsible,positive,proactive and willing to learn.