Tele Caller

1 Customer Acquisition / Activation

• New customer onboarding and account activation
• KYC completion with accuracy and compliance
• Meeting individual acquisition targets

2 Product Penetration

• Cross-sell and up-sell suitable products
• Increase products per customer
• Drive usage and activation of sold products

3 Zero Complaints / No Mis-selling

• Ethical selling and correct product communication
• Adherence to company and regulatory policies
• Maintain zero customer complaints

Threshold KRA

4 Referrals

• Generate customer referrals through service quality
• Convert referrals into active customers

5 Adhoc Activities

• Support special campaigns, drives, or pilots
• Handle urgent operational or business requirements
• Assist team / branch as assigned