Tele Caller

Grow Commerce helps Indian brands, manufacturers, and sellers expand their businesses internationally through global e-commerce marketplaces such as Amazon, Walmart, eBay, and Etsy.

We are looking for a dedicated and confident Telecaller / Business Development Executive who can effectively communicate with prospective sellers, follow up with leads, understand their requirements, and explain Grow Commerce's services.

Key Responsibilities

• Communicate effectively with a high volume of leads provided by the company.
• Make outbound calls to prospective sellers, manufacturers, and business owners.
• Follow up consistently with interested and prospective sellers.
• Communicate with existing clients whenever required.
• Understand seller requirements and identify their business needs.
• Explain Grow Commerce's services, processes, and offerings clearly.
• Maintain regular and timely follow-ups to improve lead conversion.
• Update and maintain proper records of calls, conversations, follow-ups, and lead status.
• Follow the assigned calling process and sales workflow.
• Learn Grow Commerce's services, processes, and offerings quickly.
• Coordinate with the internal sales and operations teams when required.
• Work dedicatedly on Grow Commerce's assigned requirements and targets.
• Maintain professional and polite communication with all leads and clients.

Required Skills & Qualifications

• Strong communication skills in Hindi and English.
• Comfortable communicating with business owners and prospective clients over calls.
• Ability to handle a high volume of calls and leads.
• Good listening and requirement-understanding skills.
• Strong follow-up and communication abilities.
• Ability to learn company processes and services quickly.
• Basic knowledge of MS Excel / Google Sheets or CRM tools is preferred.
• Dedicated, disciplined, and target-oriented approach.
• Good interpersonal and convincing skills.
• Ability to maintain proper records and follow established processes.

Preferred

• Previous experience in telecalling, business development, sales, lead generation, or client handling.
• Experience communicating with sellers, manufacturers, or business owners.
• Experience using CRM or lead-management tools.
• Knowledge of e-commerce, Amazon, exports, or international marketplaces will be an advantage.

Key Performance Indicators (KPIs)

• Number of calls made
• Lead response rate
• Follow-up consistency
• Number of qualified leads generated
• Lead-to-meeting conversion
• Lead-to-client conversion
• Accuracy of lead records and updates
• Client communication quality
• Adherence to the assigned calling process and targets