Tele Caller

Roles and Responsibilities

• Make outbound calls to potential and existing customers to promote the company's products and services
• Conduct warm calls by following up with existing leads, previous inquiries, and interested customers
• Handle inbound customer inquiries in a professional and courteous manner
• Explain product features, services, pricing, and offers clearly to customers
• Generate, qualify, and nurture leads through effective communication
• Follow up regularly with prospective customers to convert leads into business opportunities
• Maintain accurate records of customer interactions, inquiries, and call outcomes in the CRM or company system
• Schedule appointments or meetings for the sales team, when required
• Address customer concerns and escalate complex issues to the appropriate department
• Coordinate with internal teams to ensure timely resolution of customer queries