Tele-caller

Company Overview

CashKaro is India's largest cashback app, helping users earn real cashback on purchases

across 1,500+ e-commerce brands like Amazon, Flipkart, and Myntra. Cashback is paid on

top of all existing discounts and can be transferred directly to a bank account, making

CashKaro the smartest way to shop online.

We are the #1 performance marketing partner for e-commerce in India, driving ₹10,000 Cr in

annual GMV for our brand partners. Founded in 2013 by Rohan and Swati Bhargava,

CashKaro has raised over ₹250 Cr in funding from marquee investors including the late Mr.

Ratan Tata, and has scaled to ₹600 Cr in revenues — growing over 70% in FY26.

Our sister platform, EarnKaro, is India's #1 affiliate marketing platform. It empowers content

creators, homemakers, students, and micro-influencers to monetise their reach by sharing

affiliate links from Amazon, Flipkart, and 250+ brands. Top creators on EarnKaro earn up to

₹40 lakhs a month. With 80% market share on Telegram, EarnKaro is one of the largest

affiliate traffic drivers for e-commerce in the country.

The group also operates BankKaro, enabling users to compare and apply for credit cards,

loans, and other financial products — making smarter financial decisions accessible to all.

Role Overview

As a Tele Caller you will be responsible for reaching out to customers and leads to promote

BankKaro's partnered credit card offerings, including SBI, Axis, HSBC, and other leading card providers. You will educate customers about card benefits, eligibility, offers, and application processes while managing follow-ups and ensuring a smooth customer journey from initial outreach to application submission.

The role requires strong communication, persuasion, follow-up discipline, and atarget-oriented approach in a fast-paced sales environment.

Key Responsibilities

1. Customer Outreach & Product Promotion

• Make outbound calls to prospective customers and leads for credit card offerings.
• Pitch credit cards clearly by explaining benefits, eligibility criteria, rewards, and applicable offers.
• Understand customer requirements and recommend relevant card options.
• Handle customer queries and objections professionally.

2. Lead Follow-up & Conversion

• Follow up consistently with warm and cold leads to drive application submissions.
• Maintain regular communication with interested customers throughout the application journey.
• Identify customer intent and maximise lead-to-application conversion.
• Ensure timely follow-ups and closure of assigned leads.

3. Application & Documentation Support

• Guide customers through the credit card application process.
• Explain required documentation and assist customers with the submission process.
• Ensure customer and application details are captured accurately.
• Coordinate with internal teams wherever required to resolve application-related issues.

4. Application Tracking & Customer Updates

• Track application progress and keep customers informed about the status and next steps.
• Maintain accurate records of calls, customer interactions, and application stages.
• Follow up on pending applications and required documentation.
• Ensure a smooth onboarding experience for customers.

5. Target & Performance Management

• Achieve assigned daily, weekly, and monthly calling and conversion targets.
• Maintain strong call quality and closure rates.
• Monitor individual performance metrics and identify opportunities for improvement.
• Adhere to defined sales, quality, and compliance processes.

Must Have Qualifications

• 0–3 years of experience in telesales, telecalling, credit card sales, BFSI sales, or customer-facing calling roles.
• Excellent verbal communication skills with fluency in English and Hindi.
• Strong persuasion, negotiation, and objection-handling skills.
• Comfortable working in a target-driven and fast-paced environment.
• Strong follow-up discipline and customer-handling skills.
• Basic knowledge of Excel, CRM, or lead-tracking systems.
• Good attention to detail while handling customer information and application details.

Good to Have

• Previous experience selling or handling credit cards, particularly SBI, Axis, HDFC, or HSBC products.
• Understanding of basic credit card eligibility criteria such as salary, age, and CIBIL score.
• Familiarity with cashback, rewards, and credit card comparison products.
• Experience working in a BFSI, fintech, or financial services environment.

Why Join CashKaro

• Real Ownership, Real Impact — You're not a cog in a machine. You work directly on products and decisions that move the needle for a platform used by millions of Indians every day.
• Innovative Culture — No unnecessary layers, no committee lags. We move fast, back good ideas, and give people the space to build, experiment, and grow.
• Learning & Development — Structured L&D programs, cross-functional exposure, and a team that believes your growth is the company's growth.
• Wealth Creation — ESOPs awarded to many team members, because when CashKaro wins, the people who built it should win too.
• Food, Sorted — Daily lunch and snacks in office. One less thing to worry about.
• Benefits That Actually Matter — Comprehensive medical insurance, Flexible Benefits Plan with tax benefits, wellness initiatives, and a workplace designed tosupport you.
• We Celebrate Everything — Festivals, birthdays, work anniversaries, life milestones. If it matters to you, it matters to us.
• Community, Not Just Colleagues — Team events, outings, dinner meetups, and the kind of in-office culture where people actually like showing up.
• Diverse by Design — We believe the best ideas come from the most varied rooms.
• Different backgrounds, different perspectives — that's not a policy, it's how we operate.