Tele Caller Team Lead
Sm Finance · Ahmedabad · onsite · Posted 58d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Make welcome calls to customers after loan disbursement.
- Explain loan details, EMI schedule, and repayment process to customers.
- Provide EMI reminders and ensure timely payment follow-up.
- Handle customer queries related to loans and repayments.
- Coordinate with branch teams for document verification and updates.
- Follow up with customers and branches for pending document collection.
- Maintain accurate call records and update CRM/system regularly.
- Ensure compliance with company policies and communication guidelines.
- Build and maintain good relationships with customers for smooth operations.
- Escalate critical issues or payment delays to the concerned team.
Preferred candidate profile
- Candidates from Gujarat Preferred Only.
Sourced from naukri
Skills
About Sm Finance
Sm Finance
Financial Services
175
employees
1996
30 years old
Kunnamkulam
IN
₹3.7L PA avg
Avg at Sm Finance
About
SK Finance caters to the financial requirements for individuals, businesses and enterprises. With our vast experience of over 31 years as one of leading Non-Banking Finance Company, we are able to create a strong brand recall amongst our customers in the markets where we have a presence. Today, we are present across 12 states and 1 union territory through over 675+ branches. We have started our business from the home state of Rajasthan and enhance our presence in Gujarat, Madhya Pradesh, Punjab, Haryana, Maharashtra, Chhattisgarh, Himachal Pradesh, Uttarakhand, Delhi NCR, Uttar Pradesh and Karnataka. We have evolved to provide customized products to meet specific needs of the customers through empathy, trust and technology.
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Employee ratings
10 reviews
Culture
3.0
Career growth
3.0
Work-life
3.2
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