Tele-caller - Software

Company Description Adviacent is an IT consulting company specializing in IT security, email services, hardware, software backup, and cloud services. The organization supports clients in designing, implementing, and maintaining secure and reliable technology infrastructures. Adviacent works with businesses to optimize their IT operations, safeguard data, and improve communication systems. Team members collaborate closely with clients to understand their needs and provide tailored, high-quality technical solutions.

Role Description This is a full-time, on-site Tele-caller – Software role based in Delhi. The Tele-caller will engage with existing and potential clients over the phone to introduce Adviacent's software, backup, and cloud service offerings, answer basic product and service queries, and schedule follow-up calls or meetings with the sales or technical teams. Daily responsibilities include making outbound calls, responding to inbound inquiries, maintaining accurate call logs and customer records, and updating the CRM with lead and opportunity information. The role involves coordinating with internal teams to share customer feedback, following call scripts and guidelines, and meeting targets related to call volume, lead generation, and customer engagement.

Qualifications

• Candidates should possess strong verbal communication skills, clear telephone etiquette, and active listening abilities.
• Candidates should possess basic understanding of IT services, including software, backup, cloud solutions, and email systems.
• Candidates should possess skills in customer service, relationship building, and handling objections in a professional manner.
• Candidates should possess proficiency in using computers, CRM tools, and maintaining accurate call and lead records.
• Candidates should possess time management, organizational skills, and the ability to work towards defined targets.
• Relevant experience in tele-calling, inside sales, or call center roles in IT or technology domains is beneficial.
• A high school diploma or equivalent is required; a degree in business, IT, or a related field is an advantage.
• Comfort with working in an on-site environment in Delhi and collaborating with cross-functional teams is expected.